Shipping policy

Delivery Policy

Please do not book any work to be carried out until your order has been received in full. 

We cannot be held responsible for any delays to due to 3rd party couriers. 

We operate on a direct-to-site delivery model, meaning your order is dispatched directly from our trusted manufacturer or supplier to your delivery address. This allows us to offer a wider product range while maintaining efficient and reliable delivery.

Estimated Delivery Dates:

We make every effort to ensure the displayed "estimated delivery date" is accurate.

For made-to-order items, such as coping stones, the estimated delivery date is only an estimate. When placing larger orders, please be aware the lead times can be longer than displayed, We therefore strongly suggest you do not plan for any work to be carried out until you have received your order in full.

Delays to coping stones are usually due to larger order volumes or "non-standard" sizes are ordered and therefore the factory have less moulds for manufacturing. 

If you ever need clarification or advice on lead times, please contact us. 

Delivery Times:

Delivery times can vary depending on the product and supplier. You will find an estimated delivery timeframe on each product page. Once you have placed your order, we will keep you updated with an estimated delivery date.

Delivery Costs:

Delivery costs are calculated at checkout based on the products in your basket and your location.

Access Restrictions:

It is the customer’s responsibility to inform us at the time of ordering if there are any access restrictions at the delivery address (e.g. narrow roads, weight limits, height restrictions, or limited access for large vehicles), as this could impact the cost of your delivery.

Failure to do so may result in failed delivery charges, redelivery fees, or additional costs.

Tracking:

Where available, we will provide you with a tracking number so you can follow your order’s journey.

Please check your order in its entirety at the point of delivery to ensure all items have been received as expected.

We recommend you refuse any deliveries where the items appear damaged and contact us immediately at info@armbuildingsupplies.com or 03300 43 53 52.

For any specific questions about delivery, please don’t hesitate to get in touch.